❓ Frequently Asked Questions (FAQ)
Frequently Asked Questions
Everything you need to know about Enchanted Bloom.
We want your Enchanted Bloom experience to be as beautiful and effortless as possible. If you can’t find the answer you’re looking for below, please get in touch with us — we’d love to help.
About Our Candles
What are Enchanted Bloom candles made from?
Our candles are thoughtfully crafted using carefully selected wax, fragrance and candle-making materials. Each candle is made with care to create a beautiful fragrance experience for your home.
Are your candles handmade?
Yes. Each Enchanted Bloom candle is carefully prepared and finished with attention to detail.
Because our candles are made in small batches, slight variations in appearance may occur. These small differences are part of what makes each candle unique.
How strong are the fragrances?
Our fragrances are designed to provide a beautiful and noticeable scent without overwhelming your space.
Fragrance strength can vary depending on the size of the room, ventilation and the individual fragrance itself.
How long will my candle last?
Burn time depends on the size of your candle and how it is cared for.
To get the best possible burn time, always follow our Candle Care instructions and allow the wax to melt evenly across the surface during each burn.
Burning & Candle Care
How should I burn my Enchanted Bloom candle?
Before each burn, trim the wick to approximately 5mm.
For the first burn, allow the candle to burn long enough for the melted wax to reach close to the edges of the vessel. This helps establish an even melt pool and can help prevent tunnelling.
Never leave a burning candle unattended.
How long should I burn my candle for?
We recommend burning your candle for approximately 2–4 hours at a time, depending on the size of the vessel.
Avoid burning your candle continuously for extended periods.
Why is my candle tunnelling?
Tunnelling occurs when the candle burns down the centre while wax remains around the edges.
This can happen when the candle isn’t burned long enough during its first few burns. Allowing the wax to melt evenly across the surface helps establish a more even burn.
Why does my candle look different from the photos?
Hand-poured candles can naturally develop small variations, including minor frosting, surface imperfections, colour differences or changes in the wax surface.
These are natural characteristics of the candle-making process and do not necessarily affect the performance of your candle.
Fragrance
What fragrance should I choose?
It depends on the mood you’re looking to create.
For something warm and comforting, explore our gourmand-inspired fragrances.
For a softer, more feminine atmosphere, try our floral fragrances.
For something fresh and elegant, explore our lighter and more uplifting scents.
We’re also developing fragrance collections designed around different moods, seasons and rituals.
Can I combine fragrances?
Absolutely.
Experimenting with fragrance is part of the Enchanted Bloom experience. Some of our fragrances can be enjoyed individually, while others can complement one another beautifully.
If you’re unsure which scents work well together, contact us and we’d be happy to make a recommendation.
Orders
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible.
Once an order has been processed or dispatched, we may not be able to make changes.
How will I know my order has been shipped?
Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information where applicable.
What if my order arrives damaged?
We take great care when preparing and packaging your order.
If your candle arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging.
We’ll assess the issue and work with you to find an appropriate solution.
Shipping
Where do you ship?
Enchanted Bloom currently ships within Australia.
As our brand grows, we hope to expand our shipping options internationally.
How long will my order take to arrive?
Orders are generally processed within [INSERT PROCESSING TIME] business days.
Delivery times vary depending on your location and the shipping method selected at checkout.
Once your order has been dispatched, tracking information will be provided where available.
Do you offer free shipping?
Free shipping may be available on qualifying orders or during selected promotions.
Any current free-shipping offers will be displayed on our website at the time of purchase.
Returns & Exchanges
Can I return my candle if I change my mind?
Because candles are fragranced products, returns and exchanges may be subject to specific conditions.
Please refer to our Shipping & Returns policy for full details before purchasing.
What happens if I receive the wrong item?
We’re sorry if this happens.
Please contact us as soon as possible with your order details and photographs of the item received, and we’ll work with you to resolve the issue.
Gifting
Can I send an Enchanted Bloom order directly to someone as a gift?
Yes.
Our candles are designed to make beautiful gifts for birthdays, celebrations, housewarmings, thank-you gifts or simply as a thoughtful surprise.
Do you offer gift wrapping?
[INSERT YOUR GIFT-WRAPPING DETAILS HERE]
Still have a question?
We’d love to hear from you.
If your question isn’t answered here, please reach out to our team and we’ll be happy to assist.
CONTACT ENCHANTED BLOOM
We aim to respond to enquiries as soon as possible.
Enchanted Bloom
Bloom beautifully. Live enchantingly.