Shipping & Returns

Shipping

At Enchanted Bloom, each order is thoughtfully prepared and carefully packed to ensure your products arrive beautifully and safely.

Orders are generally processed within 2–4 business days. During new collection launches, promotional periods and busy seasonal periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive confirmation with tracking information where available.

Delivery times will vary depending on your location and the shipping service selected at checkout.

Please ensure your delivery address is correct before completing your order. Enchanted Bloom cannot be responsible for delays or parcels delivered incorrectly due to inaccurate address information provided at checkout.

 

Returns & Exchanges

We want you to love your Enchanted Bloom purchase.

Due to the nature of our products, we are unable to accept returns or exchanges for change of mind once products have been opened, used or burned.

Unused products may be eligible for return within 14 days of delivery, provided they remain unopened, unused and in their original condition and packaging.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Damaged or Incorrect Orders

We take great care when preparing every order. If your item arrives damaged, faulty or you receive an incorrect product, please contact us as soon as possible with your order number and photographs of the item and packaging so we can assist you.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Need Help?

For questions about your order, shipping or returns, please contact us through our Contact Us page. We’ll be happy to assist.